FAQS

Browse Our Frequently Asked Questions

Browse commonly asked questions about our testing, and how our service works. 

If you’re a Bioscreen registered practitioner, you can order a test online 24/7, or via emailing a testing request form to us at admin@bioscreenmedical.com.

If you’re a patient, you can request our testing service from your Bioscreen registered practitioner.

You can also order the test directly with us, but you must be working with a Bioscreen registered practitioner. We only deliver test results to your practitioner.

We will despatch the kit within 24 hours of the order being placed. It will be sent by express courier. It usually takes 2 business days to reach to you, however depending on your location it may take longer.

If you’re not already working with a practitioner, and want to find a practitioner who is registered with Bioscreen, please contact us here

We will help recommend a suitable practitioner in your region.

If you’re already working with a practitioner, but they aren’t registered with Bioscreen – referring them is easy.

You can refer them to us here, and they can go through a simple registration process.

Once registered and approved, the practitioner or you are able to order our testing service at anytime online, or via email.

You collect a faecal sample in the privacy of your own home using the collection kit we provide. You must follow the comprehensive instruction booklet included in the collection kit and /or watch the video provided on our website.

If you have any questions you can call us to discuss the collection procedure. Once the faecal sample is collected and the collection kit is packaged according to the instructions, it should be returned to Bioscreen using the pre-paid label included in your collection kit.

It is best to collect a sample at a time when you have maintained your regular daily habits and diet for at least two weeks prior to sampling. This is because changes to your normal habits such short-term use of supplements, medications such as antibiotics and eating new foods can impact your gut microbiota. It is also important to try and collect a sample from a bowel movement that is typical for you.

The turn-around time for an FMA test is 2 weeks from the date the sample is received at Bioscreen.

Your report is sent to the practitioner that referred you for the test. A copy of your results can be issued to yourself or another practitioner you wish to nominate. In this case please contact Bioscreen for further details.

We do not provide dietary or medical advice to patients. Your health care practitioner is responsible for giving advice regarding the test results. Your practitioner can contact Dr. Butt for a consultation to discuss the results.

Bioscreen uses culturomics to report the live bacteria in your sample. We count and identify these bacteria and compile it into a report. Other companies use DNA technologies, which do not distinguish between live and dead bacteria.

Our tests are not covered by Medicare or Private Health Insurance.

The FMA test will report the live bacteria that we identify in the faecal sample you sent to us. The number of these bacteria (cfu/g) will also be reported.

The results of your FMA test are not intended to be used to diagnose or treat medical conditions. This test will provide you with a detailed overview of which microorganisms are resident in your gut. This in turn may provide insight into your overall gut health.

The FMA test is not covered by Medicare or Private Health Insurance.

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